Customer Surveys
If you don’t offer your clients the opportunity to feedback on your service, how can you assess if they have been treated fairly?
By engaging in client feedback, this will establish their level of understanding of the services recommended and their expectations of the commitments made by your firm.
A satisfied client is not necessarily one that has been treated fairly.
We will help you retain your customers by identifying where your firm and its advisers are/are not treating customers fairly, and therefore areas where improvements are needed.
We're ready to help
Our specialist compliance services can make all the difference to your business. To discuss the options, or to arrange a meeting, simply call +852 2576 6211 - or contact one of our consultants contact a member of our staff